E-911 Dispatch Center
Matt Hromalik, Director
76 Hunt Martin Street, Suite D
Blairsville, Georgia 30512
706-439-6038
Fax:706-745-4399
E-mail: uc911@uniongov.com
Hours: 24/7/365
Emergency Contact - 911
Non-Emergency Contact - 706-439-6038
ABOUT ~ STAFF ~ FAQ ~ MOBILE PSAP ~ ADDRESSING
The mission of Union County E-911 Communications Center
Is to maintain a level of professionalism
So as to serve the public residing in,
Traveling through
And/or anyone utilizing the facilities of Union County
To the highest degree possible.
Union County E-911 is the primary PSAP, or Public Safety Answering Point, for all of Union County, Georgia.
We currently serve 21,356 citizens providing the following services:
E-911 Answering Service
City Police Department Dispatch
County Sheriff Office Dispatch
Union County Fire Department Dispatch
Union County EMS Dispatch
911 is the emergency phone number to call for help in a police, fire or medical emergency. The 9-1-1 calls go over dedicated networks to find the appropriate location, and our trained personnel will send the emergency help needed.
Union County is also an ENHANCED 911 Center. Enhanced 911, or E911, routes emergency calls to the appropriate 9-1-1 answering point (PSAP) for your location, AND it automatically displays your phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on his or her computer screen. In most areas, phone number and location information is available for 9-1-1 calls made from a cellular/wireless phone.
911 is for EMERGENCIES ONLY! An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department, or an ambulance. If you are ever in doubt of whether a situation is an emergency, you should immediately go ahead and call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
911 is NOT for information, directory assistance, chit-chat, traffic tickets, animals, or pranks. If you do accidently call 911 without an emergency, please DO NOT hang up. Tell the call taker your situation so they know it isn't an emergency.
To make a 911 call, you may use any type of phone with service: Push Button, Rotary, Cell, Wireless, Pay Phones (may require coins). Simply dial 9-1-1. Stay calm and clearly state your emergency. You should give your name, phone number, and the address where help is needed.
If you are deaf or hearing/speech impaired, you may use a TTY or TTD Text Telephone to communicate with the 911 Center. If you don't have access to this, go ahead and dial 911 and do not hang up.
When should I call 911? When there is an emergency or risk of property damage, call 911. If you are unsure, go ahead and call. It could be an emergency!
How do I get a Burn Permit?
Burn Permit Phone Numbers
800-GATREES or 478-751-3500
Website www.gfc.state.ga.us
Can the 911 Center run a license plate if I provide the number? No. We are not authorized to release any information from the NCIC/GCIC Computer System to the public.
Can the 911 Center run a Criminal Background on someone for me? No. All Criminal History information is obtained through the local Sheriff Office, FBI or GBI.
Can I speak to a Police Officer when I call 911? There are no officers available at the 911 Center. The officers may be contacted by a dispatcher to call you back or go to your location to speak with you if needed.
Why Do The 911 Operators Ask So Many Questions? Our 911 Dispatchers are trained to screen your call in order to send the most appropriate response to your emergency. They ask questions so they can provide you with the most efficient resources during your time of need.
Can I give my child an old cell-phone to use a toy? If you choose to give a non-working cell phone to a child, please remove the battery. The phone may still call 911 when dialed, or the emergency button pressed, even if there is no longer active service on the phone.
Do you know where I am if I call from a standard land line? Yes, when a 911 call is received from a land line phone the following information is automatically shown on the operators computer: the address, telephone number, and name of the owner.
Can you find me if I call from a cell phone? Normally, if your cell phone has a GPS locator, but you must remain on the line. Do not hang up. Even if you are unable to speak, leave the call connected.
I accidently called 911. Should I simply hang up? No. When a 911 operator receives a 911 hang up call, they have no way of knowing if there is a true emergency, or if it was a false call. 911 operators call back the telephone number to see if there is an emergency, and they always send a police officer to the residence to confirm that everything is okay. DO NOT HANG UP THE PHONE IF YOU DIAL 9-1-1. STAY ON THE LINE AND SPEAK TO A 9-1-1 OPERATOR.
Why does the fire department respond to medical emergencies along with an ambulance? When a medical emergency is dispatched, the fire department can often arrive first on the scene, and begin treatment and stabilization of the patient prior to arrival of EMS. This action can make a difference in the outcome of the patient, sometimes saving their life.
What is Union Alert? Union Alert is designed to instantly reach cell phones, landline numbers, email addresses, pagers and desktop Alert when an urgent county alert needs to be communicated. In the event of an emergency, a text message, voice call or email will be sent to the contact information you registered with the system.
How do I sign up for Union Alert? Citizens of Union County can register by mailing your phone number, pager number, and/or email address, name and address to 76 Hunt Martin Street, Suite D, Blairsville, Ga 30512 or call 706-439-6056.
Can I register for Union Alert via text? Yes. You can register from your cell phone by texting UCALERT to 69310. You must remove all signatures and other texts in the body of your message. You will receive a confirmation text message letting you know you have been signed up to receive Union Alert.
Does Union Alert cost anything to use? No. There is no cost for an individual who has registered for the Alert; however, your cell phone carrier may charge you to receive text messages, so please check your plan.
Although Union County already has a modern and well-equipped 9-1-1 dispatch, the county’s public safety officials recognized the flexibility and additional safety factor that could be provided by a “PSAP on wheels.”
We wanted a mobile communications vehicle in case we had to respond to a significant law enforcement or fire incident, or an extensive emergency. This would be especially helpful in the case of a long-term incident that required coordinating communications between different agencies and mutual aid groups.
During the planning of the new communications vehicle, Union County E911 decided to use a vehicle that was somewhat unique in that it was literally an entire E911 center on wheels, complete with CAD systems, maps, radio dispatch consoles, and telephone system.
There are 3 desktop positions just the same as in the stationary E911 Center. Each position is equipped with desktop ANI/ALI displays for incoming call locator information.
The tremendous capability and flexibility of Union County’s Mobile Communications Vehicle means that it can respond to emergencies not only on a local level, but at a regional or even a national level if needed.
This is the first time we’ve had anything with this kind of capacity.
ROAD NAME AND ADDRESSSING POLICIES, RULES AND INFORMATION:
* New road names must be submitted to the E911 Administrative office.
*The E911 Director will review new road name requests.
* New road names that are direct duplicates of existing road names or un-common spelling of road names will not be allowed under any circumstances.
Please review the following tips to help avoid delays:
Be as creative as possible when thinking of road names.
Avoid common names such as Tree names: (Oak, Maple, Pine, etc.). Names with “Lake” or “River” are common and therefore poor choices.
Family names such as Jones Rd or Smith Ln are generally not a good idea. Property often changes owners and new owners will be inclined to try to rename the road.
If possible submit three (3) choices, a first, second and third choice.
Why Are Addresses So Important?
An accurate and easily visible address is vital for rapidly locating a home or business in any emergency requiring fire, life, and/or safety services. It also promotes efficient mail and parcel delivery to businesses and residences. During construction, an address that is posted where it can easily be seen also speeds up the inspection process.
How To Get Address or Street Name Information:
For address information, call the E911 Administration Office at (706) 439-6056. Be sure to leave applicant name and telephone number.
What if an Address Is Incorrect?
It is very important to have an address corrected as soon as possible. Incorrect addresses can cause confusion, inconvenience, and life-threatening delays in emergency response times. In some cases, an incorrect address can affect response time for adjacent addresses as well. To get an address corrected or to verify the accuracy of an address, call the Administration Office at (706) 439-6056.
Where Will My Address Marker Be Posted?
It will be posted before the driveway in clear visible site.
General Rules for Addressing:
1. Structures on the right sides of streets receive even numbers.
2. Structures on the left sides of streets receive odd numbers.
3. All new addresses are based on mileage from the start of the road.
Please understand that our purpose in developing these policies and procedures is to provide effective and efficient information to emergency responders. Our purpose was not to make it difficult to obtain road names and addresses. Life and death emergencies are measured in seconds. Accurate address information can mean precious seconds when life and property are at stake.
Questions and comments may be directed to the following:
Amy Smith, Assistant Administrator
76 Hunt Martin St, Suite D
Blairsville, GA 30512
(706) 439-6056
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